Cancel unpaid orders after follow-ups
Kindly allows you to schedule automatic cancellation of orders that remain unpaid after your follow-up reminders have been sent. This helps keep your order management clean and efficient.
Enable order cancellation in reminder plan settings
To set up automatic cancellation:
-
Navigate to Reminder plans > Your reminder plan.
-
Scroll down to the Cancellation option and enable it.
-
Choose how long Kindly should wait after the last reminder is sent before cancelling the order.
Additional cancellation options
When enabling cancellation, you can also configure the following options:
-
Restock order items: Automatically restock the items from the cancelled order back into your inventory.
-
Send Shopify cancellation email: Notify customers by sending the standard Shopify cancellation email.
-
Refund the order: Issue refunds for partially paid orders.
Tip: Enabling this option helps automate order management and reduces manual cleanup of unpaid or abandoned orders.
