Learn how to set up your email reminder schedule and email template to remind unpaid orders.

Add a Reminder Plan

Navigate to settings to see the following view. Click "Add reminder plan".

Entering The Reminder Plan Settings

When you first enter the Reminder Plan Settings this is what you will see.

Name your Reminder Plan

Give your reminder plan a short name to recognize it later on.

Schedule reminders

Send Reminders From

Choose the starting point of the reminder schedule. See all options below:

• Order Receipt Date: Schedule from the date when the order is received.
• Payment Due Date: Schedule from the date when the payment is due.

Add Reminders

Add reminders and choose the delay from the previous event in days or hours. Also, schedule to send a reminder immediately is possible with the first reminder. You can schedule up to 9 reminders.

Adjust your Email Template

Finally, scroll down to Email dispatch and click Start customizing to get to the template editor. Find out how to set up your first email reminder template.