Getting started with Kindly

Helps you to get your unpaid orders recovered fast!
Written by Raphael
Updated 1 week ago

Welcome!

Want to start recovering your unpaid open orders by sending automated email reminders or SMS? Then let's go! 

First Steps - From Setup to Recovery Start

  1. Kindly finds all outstanding unpaid orders in your Shopify store and lists them in the recovery list. Don't worry, you can choose which orders to recover later on.
  2. Now, go ahead and choose the article to start scheduling your first reminder. 
    - Schedule Email Reminders for Unpaid Orders
    - Schedule Email Reminders for Open Draft Orders
  3. After setting up your reminder plan you can now click "enable autopilot..." in the top right-hand corner to open the autopilot modal. Choose what orders you like to start recovery for by choosing the starting point. In our article Enabling Autopilot you find more info.

How Kindly operates on autopilot

When an order got paid during the recovery Kindly will instantly stop sending reminders and set the recovery status to "Recovered". Orders can also be stopped manually in the recovery list if needed.

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